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DELIVERY & RETURNS

Delivery FEES

You can benefit from the free shipping service if the total value of the order after the discount is 199 riyals or more. Shipping fees are 25 riyals, and cash on delivery fee is 17 riyals.

  • Delivery

    Free delivery on orders above SAR 199

    Estimated at 2-5 working days from order date.

  • Return Online & In-store

    The Body Shop wants you to be 100% delighted with your order.

    You can return items that are damaged or if it is in its original condition and packaging within 3 days

Cancel Order

We fully understand that sometimes you might change your mind regarding your purchase ,If you change your mind and want to cancel your order,

Please contact our customer service team and they will be happy to assist you.

Delivery information

Shipping is available to the cities under the following provinces only:

Central province, Qassim, Eastern province, Hail, Al-Jawf and the northern border

Any order to another region will be automatically canceled

HOW TO RETURN AN ITEM

How to return an item

You can return your item within 3 days from delivery date with the following conditions :

-Product is unused, Package is unopened.

- In the same condition when you received.

- Skin care and Make up products can not be returned unless it is a manufacturing defect.

Process for returning orders:

We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the goods, whichever is the earliest.

  • Credit Card orders – upon successful quality check, the bank will issue your refund within up to 10 days. Please contact Customer Service only if you have not received refund after 14 working days.

    Any fees such as delivery or COD fee will be deducted from the refund unless it is a manufacturing defect.

    Damaged products.

    If you received a damaged product or any of the products is different than what you ordered, then the product will be returned to us using the mentioned return process. The product must be returned in the same condition within 3 days of receiving the order, to return the full amount to you, including shipping fees . Please contact us at support@thebodyshopeast.com.

    Non-returnable products

    Make up and skin care products are Non-returnable .

    Exchange

    Please note that we do offer exchanges only in stores. For online returns you are invited to return your product(s) and then place a new order for the product(s) you wish to purchase, subject to stock availability.

    • WE'RE HERE TO HELP HAVE A QUESTION? CONTACT OUR CUSTOMER CARE TEAM

    contact us via email or use our live chat service (Sunday to Thursday 9am- 5pm), detailing the problem you have encountered and our advisors will be happy to assist.

    Chat with us
    Email us
    Find your nearest store

    Or visit the nearest store.