Aloe vera is well known for its healing properties.It mainly consists of water and polysaccharides, making it perfect to soften skin and relieve injuries. Vitamin E is also known to nourish your cells so your skin feels soft and smooth.It is also known to help improve skin elasticity. Also our Amazonian Saviour Balm is suitable for use on stretch marks as it helps to improve the appearance of skin marks with a nourishing, 100% natural-origin formula.

Yes, yes we do! Our Personalised Body Butters can be bought from our stores in Makkah Mall & Mall of Arabia.

To use the Honey Bronze™ Face Gel, add a touch to your base product, mix and apply with our foundation brush. For more information on how to use our bronzing range and get the perfect glow, check out our bronzing page.

Fragrances can be a bit confusing as they come in a number of different formats! Basically the different formats come with a different strength level. The different strengths give a different intensity of scent on the skin, which in turn determines how long the fragrance will last on the skin. The Body Shop® offers a variety of fragrance strengths: Perfume Oil, Eau De Parfum (EDP), Eau De Toilette (EDT), Body Mist. These formats all have different percentage of fragrance concentration in alcohol, and due to this they have different longevity. Perfume Oil has the most concentrated form, 20% fragrance concentration in oil.Gives six to eight hours wear. Eau de Parfum (EDP) is recommended for long lasting wear, as it contains 12%-15% fragrance concentration in alcohol. Gives six to eight hours wear. Eau de Toilette (EDT) is ideal for those that may find the EDP or Perfume oil too strong, with 7%-12% fragrance concentration in alcohol.Gives four to five hours wear. Body Mist is a light refreshing fragrance perfect for layering with other products from the same family. 3-5% fragrance concentration in alcohol. Gives one to two hours wear. After Shave has 1%-3% fragrance concentration in alcohol. Gives one to two hours wear.

Yes! Our Banana ShampooandBanana Conditionerare some of our best sellers. Or check out our Ginger Anti-dandruff Shampoo. It's for cleansing and refreshing so it's perfect for dry scalps.

Many studies have established that parabens are perfectly safe for use in cosmetics. However, some of our customers continue to express concern about their inclusion in our products. As a result, 80% of our products are paraben free so we can offer a broad choice for everyone. In addition, we are currently in the process of removing parabens from all of our products and are aiming to be paraben free over the next few years. Parabens are preservatives that are widely used in the cosmetics and household goods industries to prevent bacteria from growing in the products.

To achieve the effect you need to apply bronzer along the top of your forehead, across your temples, in the hollows of your cheeks and along your jawline.

Yes, all our products have a shelf life of three years when unopened; once a product is opened and used its shelf life will vary. There is a symbol on each product which is a small pot with the lid slightly ajar and a number inside. This number refers to the number of months in which to use the product.

Yes! You can pop into any store and have a sample of any product. Just speak to the store consultant and they will be able to help you. Unfortunately we are not currently able to offer any samples online.

Aloe vera is well known for its healing properties.It mainly consists of water and polysaccharides, making it perfect to soften skin and relieve injuries. Vitamin E is also known to nourish your cells so your skin feels soft and smooth.It is also known to help improve skin elasticity. Also our Amazonian Saviour Balm is suitable for use on stretch marks as it helps to improve the appearance of skin marks with a nourishing, 100% natural-origin formula.

Yes, yes we do! Our Personalised Body Butters can be bought from our stores in Makkah Mall & Mall of Arabia.

Spray the Honey Bronze™ Tinted Leg Mist evenly over your legs and blend. Then just wait a few minutes before getting dressed.

The Honey Bronze™ Tinted Leg Mist is designed for use on your legs, but it can be used on your arms too. Just be careful not to get it near your eyes!

Want to test out this range? Pop into one of your local stores and get yourself a free sample!

Yes, our Green Tea™ products are suitable for all skin types. Why not explore the range!

No as an instant tan it has the Signature Honey Bronze™ fragrance so there's no fake tan smell.

Don't worry, the Honey Bronze™ Tinted Leg Mistsimply washes off, so you could use one of ourshower gelsif you like. But follow your usual washing routine and it will come straight off

To use the Honey Bronze™ Face Gel, add a touch to your base product, mix and apply with our foundation brush. For more information on how to use our bronzing range and get the perfect glow, check out our bronzing page.

Heads are very heavy! While awake, we support and move our heads. Whilst asleep, we become immobile and any irregularity in the surface we recline on may become “imprinted” temporarily onto the skin. Sleeping face up can reduce this, as does sleeping on pillows that do not wrinkle or fold. Have you tried our new Drops of Youth™ Bouncy Sleeping Mask? It's designed to be left on overnight to sink in while you sleep, leaving skin feeling bouncier and replenished.

Yes! Pop into one of our stores for a mask experience or a free sample

The Tea Tree rangeis perfect for skin prone to blemishes and an oily complexion. Try theTea Tree Oilwith anti-bacterial properties and check out our article explaining thebenefits of tea tree.

We have a skincare range for all skin types. If you're not sure what skincare range is right for you, check out some of our skincare ranges including: Sensitive skincare? Normal skin? Combination skin? Alternatively, send us a message on chat and we'll be able to help select the right skincare range for your skin type or pop into your local store where one of our consultants will be able to help

An essence lotion is the first step after cleansing, working to nourish and prepare the skin for the next steps of your skincare routine. The lightweight, formula instantly feels non-greasy and comfortable on the skin, whilst providing moisturisation. To apply, pour a few drops into your hands or onto a cotton pad, applying to your face in the morning and evening after cleansing, avoiding the eye area. We have a number of essence lotions, find the right one for you: Drops of Light™, Drops of Youth™, Oils of Life™ and Vitamin E.

Unfortunately we don’t sell sun cream or after sun. However we do sell a great range of products with SPF offering UVA and UBV protection.

These are two great products! The key differences are that Vitamin E Serum-In-Oilis ideal for all skin types and particularly for dryer skin.Drops of Youthis also for all skin types, but specifically good for those showing first signs of ageing. You can use both - as Vitamin E Serum-In-Oil is a product that works overnight, whereas the Nutriganics™ Drops Of Youth can be used in your morning regime.

You can use our Oils of Life™ range at any age and on any skin type (even oily skin). However, as these products are designed to revitalize and revive radiance they are particularly good to use if you’re in your 30’s, 40’s and 50’s. Try our hero product the Intensely Revitalising Facial Oil

Vitamin C™ products provide a quick on-the-go natural radiance boost to fatigued skin

Fragrances can be a bit confusing as they come in a number of different formats! Basically the different formats come with a different strength level. The different strengths give a different intensity of scent on the skin, which in turn determines how long the fragrance will last on the skin. The Body Shop® offers a variety of fragrance strengths: Perfume Oil, Eau De Parfum (EDP), Eau De Toilette (EDT), Body Mist. These formats all have different percentage of fragrance concentration in alcohol, and due to this they have different longevity. Perfume Oil has the most concentrated form, 20% fragrance concentration in oil.Gives six to eight hours wear. Eau de Parfum (EDP) is recommended for long lasting wear, as it contains 12%-15% fragrance concentration in alcohol. Gives six to eight hours wear. Eau de Toilette (EDT) is ideal for those that may find the EDP or Perfume oil too strong, with 7%-12% fragrance concentration in alcohol.Gives four to five hours wear. Body Mist is a light refreshing fragrance perfect for layering with other products from the same family. 3-5% fragrance concentration in alcohol. Gives one to two hours wear. After Shave has 1%-3% fragrance concentration in alcohol. Gives one to two hours wear.

Like most toiletries our perfumes do have an expiration date. Most of The Body Shop® products have a shelf life of three years. To double check this for a specific product, try looking on the label as it usually tells you the minimum number of months a product will remain safe for you to use once opened - it usually looks like a jar with its lid open, together with a number (e.g. 12M).

We only use cruelty-free musks in our products and we were the first company to produce cruelty-free musks

Yes! Our Banana ShampooandBanana Conditionerare some of our best sellers. Or check out our Ginger Anti-dandruff Shampoo. It's for cleansing and refreshing so it's perfect for dry scalps.

Many studies have established that parabens are perfectly safe for use in cosmetics. However, some of our customers continue to express concern about their inclusion in our products. As a result, 80% of our products are paraben free so we can offer a broad choice for everyone. In addition, we are currently in the process of removing parabens from all of our products and are aiming to be paraben free over the next few years. Parabens are preservatives that are widely used in the cosmetics and household goods industries to prevent bacteria from growing in the products.

Yes. All of our products are suitable for vegetarians!

Although using honey causes no harm to bees and is 100% is vegetarian it is not strictly vegan as it is derived from an animal product

We use honey or beeswax in most of our non-vegan products for both their superior cosmetic properties and because they come from our Community Trade partners. Our honey is from Ethiopia and our beeswax is from Cameroon; both are organic, wild-harvested and from sustainably-managed sources, where we have long-standing relationships with our partners. In both cases, the bee communities are carefully managed to ensure they continue to thrive. A very small number of our products also use shellac, which is a secretion of the lac insect Coccus lacca, found in the forests of Assam and Thailand; and lanolin, an oil extracted from sheep’s wool. Neither of these processes harms the animals in any way.We are now moving away from using any animal-derived products, apart from our Community Trade honey and beeswax, and we have not created any new products using lanolin or ambrettolide for some years.

The key ingredient in our Hemp range is hemp seed oil. It is rich in 'Essential Fatty Acids' (EFAs) providing extreme moisturisation for even the driest skin. We know that this ingredient can sometimes be mistaken for the illegal variety of hemp, but dont worry, ours is 100% legal and sourced ethically.

Our Himalayan Charcoal, British Rose and Amazonian Acai masks are 100% Vegan. Our Ethiopian Honey mask contains honey and our Chinese Ginseng and Rice mask contains Beeswax, making them vegetarian, but not vegan. However, please note they are made for your face only and not edible.

Yes, all of the expert facial masks are made without parabens, silicone, mineral oils and parrafins.

Wild plants are protected, so stem cells are taken from a cultivated plant when it is full of energy and potency. These cells are propagated under optimum conditions to provide a sustainable supply

Our green tea leaves are handpicked from the Mount Fuji region of Japan

The key ingredient in our Hemp range is hemp seed oil. It is rich in 'Essential Fatty Acids' (EFA's) providing extreme moisturisation for even the driest skin. The range is perfect for those with dry skin, as these oils keep your body moisturised, protected, soft and supple.

To achieve the effect you need to apply bronzer along the top of your forehead, across your temples, in the hollows of your cheeks and along your jawline.

These Lightening Shade Adjusting Drops and Darkening Shade Adjusting Drops help turn your foundation into that perfect shade. Use the Lightening Shade Adjusting Drops if you have light to medium skin and your foundation looks a little too dark or orange. As a concentration of white and pink pigments, these drops help to neutralize and lighten. Simply add a drop or two into your foundation. The Darkening Shade Adjusting Drops are great if you have dark skin and your foundation looks a little too light or ashy. As a concentration of black and red pigments, these drops help to darken while keeping the natural depth. Simply add a drop or two into your foundation.

A CC cream is usually known as a ‘colour correcting’ cream, helping to give you #nofilter skin. Our Instaglow CC Cream revives your skin with a healthy-looking glow, illuminating, minimising the appearance of pores and reducing shine. With SPF 20, it’s a great pre-foundation primer and it’s suitable for all skin types!

Now you can fake that just stepped of the plane glow with our Drops of Sun. Just blend one or two drops into your moisturiser or foundation to keep your tanned look topped up between holidays.

The gel linerhas a thin tip, offering a precise, more natural line whereas thefelt eyelinershave thicker application and are softer

Our Lip and Cheek Stain is a dual-purpose must have that gives your lips and cheeks an instant flush of colour. With lots of pink and red shades to choose from, there’s bound to be one perfect for your skin tone. Layer onto the cheeks a bit at a time. Initially use your fingers to rub onto your cheek bones, then finish off with a blusher brush for a more natural finish. Applying to lips is super easy! Use the lip brush included in the pot and layer over your lips.

It's a popular technique used when applying make-up. It is all about highlighting the places you want to stand out and shading the places you want to recede.

Yes! Our Fresh Nude Foundation contains SPF 15, helping to protect your skin. Pair with our Lightening Shade Adjusting Drops or Darkening Shade Adjusting Drops to help turn your foundation into that perfect shade.

Made from English rose water and aloe vera, our Fresh Nude Foundation has a hydrating formula that leaves your skin feeling beautifully fresh and comfortable all day. It also contains SPF 15 to help protect your skin! Pair with our Lightening Shade Adjusting Drops or Darkening Shade Adjusting Drops to help turn your foundation into that perfect shade.

You wouldn’t settle for Mr. “Almost right” so why do it with your foundation? These Lightening Shade Adjusting Drops or Darkening Shade Adjusting Drops to help turn your foundation into that perfect shade. Simply add a drop or two into your foundation.

Yes, all our products have a shelf life of three years when unopened; once a product is opened and used its shelf life will vary. There is a symbol on each product which is a small pot with the lid slightly ajar and a number inside. This number refers to the number of months in which to use the product.

The Body Shop products are safe for use during pregnancy unless otherwise indicated on the product packaging or associated product leaflet. We use ingredients that are carefully selected for their high levels of purity and consumer safety.However if you have any concerns over the use of any The Body Shop products during your pregnancy, we recommend that you consult your medical practitioner for advice. If you require any further information try using our chat service - a quick and easy way to get the answers you need. Just click the top right hand link!

Yes, all our products have a shelf life of three years when unopened; once a product is opened and used its shelf life will vary. There is a symbol on each product which is a small pot with the lid slightly ajar and a number inside. This number refers to the number of months in which to use the product.

We have a selection of products that are vegan, please click on the Vegan Products in the above categories to find all your vegan goodies!

If you are searching for a product and you can't find it on our website, it may have been discontinued. The reason we discontinue products may be because they have been slow sellers and we can then make way for new products with improved formulations. Keep your eye out though, as sometimes products are bought back by popular demand or for special occassions! Plus, we're always launching new products and ranges, take a look in our “new in” section for our latest products.

If you are searching for a product and you can't find it on our website, it may have been discontinued. If you want to make sure the best thing would be to pop into your local store as they will be able to tell you. Or you can call one of our customer care team on 8001180009. Alternatively try using our chat service - a quick and easy way to get the answers you need. Just click the top right hand link!

It may be that the product you're searching for has been discontinued or had a product code change. It may just be out of stock for a while but still be available in our shops. Type the description of the item into the search box to make sure, or visit or call one of our stores with the details as they may have the product available in store.

Skin “bounce” is related to firmness, elasticity and ability to return to its original texture and shape. The firmness can be linked to the level of hydration in the skin as well as the underlying structure, typically collagen and elastin. Night time is a great time to provide moisture to the skin topically, and our memory shape texture allows the product to relax on the skin, post application. A surge of moisture is delivered when the mask is applied, and longer-term hydration is available from the moisture magnet hyaluronic acid, which is also included in the mask. To help maintain the levels of hydration, we have a blend of light oils including Community Fair Trade Babassu oil, which supplements the effect of skin lipids in moisture retention. The mask is also infused with innovative Edelweiss stem cell technology.

At The Body Shop™ we love using oils! They are a powerhouse of antioxidants and nutrients helping to bring your skin back to life. They provide a natural barrier of protection and help the skin to be proactive rather than reactive.

SPF (Sun Protection Factor) refers to a rating for the degree of protection a product provides against UVB rays. The higher the SPF number, the more protection from UVB! UVB (for burning) – are energy intense, short waves of ultraviolet light. The intensity of UVB rays vary by season, location and time of day and will usually burn the top layers of your skin. UVA (for ageing) – are less energy intense, long waves of ultraviolet light, meaning they can penetrate deeper into the skin, reaching the dermis. Unprotected exposure can lead to premature skin ageing. Unlike UVB Rays, UVA is present all year round, whatever the season, whatever the weather and can even go through windows!

Yes! You can pop into any store and have a sample of any product. Just speak to the store consultant and they will be able to help you. Unfortunately we are not currently able to offer any samples online.

Yes! Pop into your local store and you can have a free makeover and skin consultation from one of our professional store consultants.

Unfortunately we don't offer an allergy detection service, however we do publish our ingredient lists on the product pages under "ingredients".

You’ll be able to start using your points 7 days after you’ve purchased a product to ensure the period for exchange and return has passed, and the product is yours!

We’ve kept it simple - earn 1 point for every SAR 1 spent. Each point is worth 0.02 SAR when you come to redeem it. That’s 2% cashback on every purchase.

Points will be valid for 12 months starting from the day they were credited to your account.

Birthday points/ vouchers will only be valid for 30 days.

Yes, you’ll be able to redeem points on discounted products and promotional offers.

No, the 15% off joining bonus can only be used to purchase full-priced products.

It's our amazing service that allows you to place an order on our website/application and collect it from any of your nearby stores! Once your order is delivered to the store, we will share a barcode for collection.

Easy! From our website/ application, you may be able to find the list of stores which supports the service.

For Click and Collect orders, free shipping fees will be applied when the cart total is 149 SAR or above. A fee of 20 SAR will be applied if the order costs less than 149 SAR.

We would love to be the first to let you know that your order is ready to meet you! Please keep any eye on your WhatsApp and emails, once your order was delivered, we will be sharing a barcode for collection. You may also use your order ID to collect your order from the store.

The QR code or order number must be shown when visiting the store to collect the order.

There is a chance that your order may be canceled if you were delayed collecting your click-and-collect order. It is best to contact the store and let them know that you still intend to collect your order. This will allow them to keep the order waiting for you!

If you need someone else to collect your items, then please  share the collection details with the chosen person and inform the store that somebody else will pick up your purchases. Your nominated collector will need to know the location of the store and date for collection as well as  the details of your order. Please beware of sharing your personal information. Always make sure you send a trusted person to collect your order.

Kindly contact our customer support to cancel your order. You can reach us by telephone at 8005654 (UAE) or 8001180009 (KSA). 

If you need to exchange or return your click-and-collect order, you may proceed with this in the same store upon collection. Otherwise, you may visit any of our stores within the return period of your collected order to return your item and have your paid amount refunded instantly in cash.

If you are sure that the email you have entered is your correct email address,  please check the junk folder. If it's still not received after 4 hours of placing your order, please reach us on any of our support channels, and we'll look into this for you. Please send us the phone number used while placing your order to help us locate it.

We're sorry that your order was unsuccessful; this is mostly related to the payment information provided. We would love for you to reorder and verify your payment details, including name and address, before placing your order again and/or using an alternative payment method.

If you have received an SMS from your bank confirmation the order amount deduction, then please reach us on any of our support channels, and we'll look into this for you.

 This may mean that the product is now out of stock! The product may have been available at the time when it was added to your basket, but the stock must have finished by the time you started the checkout process. The website will 'save' this item in your basket, with a note mentioning that it is now out of stock. Please remove the out-of-stock product to place your order with the remaining items in stock. This challenge is common during our big sales and campaigns, putting our products in high demand. Please click on ''refresh'' at the bottom of the home page to resolve any technical issues and re-order successfully.   

Easy! You can enter the discount voucher on the checkout page. We have a dedicated box for all our discount codes.

Your existing email address is linked to all your account details. If you would like to use a different email address, then please create a new account using a different phone number and the desired new email address.

We hate to see you missing out on our offers and exclusive campaigns! But we are here to help you, so here is how:

For UAE: Send an SMS "opt Out # TBS" to "4687". 

For KSA: If you are an STC customer. To block promotional messages from a specific sender, send the sender's name ''The name of the brand in the message'' to 801001. To unblock promotional messages from a specific sender, send the sender's name to 801002. 

If you are a ZAIN customer. To stop receiving SMS ads from a particular sender, send Stop space and then the sender's name to "705000". To unblock or to start receiving SMS, send the text "Start" to "705000".

If you are a Mobily customer, send the text "stop" to "604445," and to unblock it, send the text "resume" to "604445".

We send exclusively our upcoming offers to our registered customers, and want you to be the first to know! But, we still respect your decision. Please scroll to the bottom of the email and click on unsubscribe to stop receiving our newsletters.

Easy! Please select the FORGOT PASSWORD option on the Account Login Page, where you will be prompted to enter your account email address to receive a password reset email.

If you don't receive this email, please check your junk mail. If still not received within 1 hour or you still face difficulty resetting your password after receiving this email, please reach us through the CONTACT US page below, and we'll look into this for you.

Yes, of course! Just give us a call on 8005654 (UAE) or 8001180009 (KSA) . You may as well reach us by locating your desired support channel under CONTACT US, and let us know the new delivery address you’d like us to ship to.

Once the order is placed, our warehouse will directly start processing it. At that stage, we recommend placing a new order with the forgotten items, otherwise you may please cancel the order and reorder one more time adding all your favorite products.
If your order was shipped already, and you wish to make changes, then you may easily follow our return process by returning your order within 7 days to re order your desired products.

 Please note that the standard return policy may vary for different products or items purchased during sales or promotions. Please check the returns policy to confirm if your items are eligible for return.

Small Tip!! Please always ensure that your desired products are available on the website before canceling and reordering to avoid losing them. Also, your coupon can be reapplied to the new order.

All products sold on the website/application are subject to availability. We will inform you if they are unavailable, and a refund will be processed for the out of stock items. 

This does not happen often, but it is more common over peak periods due to the high volume of orders and fast-moving inventory. We take as many precautions as we can to avoid this situation, However, it does happen from time to time. Please subscribe to our newsletters to be the first always to know about our latest offers, and purchase your favorite products before the stock finishes!